Any non-price list items are regarded as Specially Made Orders and are not returnable/refundable under any circumstances.

Products supplied for Projects cannot be returned/refunded under any circumstances.

Goods are to be returned to BelBagno warehouse. The packaging must be in perfect condition. We are unable to accept return of any goods that you have attempted to install or have used. A return fee of 25% applies to returns.

Preorder/ special order items are to be accompanied by a 50% non-refundable deposit at the time of order.

BelBagno endeavours at all times to be able to supply items listed in the price list in retail quantities.

For out of stock items BelBagno will notify the reseller of an approximate ETA.

Freight will be charged on all deliveries, All Goods will be delivered to the designated site. If a customer requests assistance to move Goods inside any structure or building on site, no responsibility will be borne for any consequential loss or damage.

Our delivery service

Our delivery service is made by a contracted courier company. Delivery times are provided by the delivery service, excluding weekends, holidays and may vary according to location. We do our best to deliver to you on your requested delivery date and will contact you as soon as possible if this cannot be done.
If you order goods you must be home at the agreed time to accept and sign for deliveries. If you are not at home the delivery driver will leave a card and it is the customer’s responsibility to collect the goods or arrange another delivery at the customer's cost.
If you request multiple delivery dates for an order you will be charged a delivery fee each time. If for any reason we cannot deliver your full order at the same time you will not be charged for additional deliveries.


If you wish to cancel your order we ask that you advise us at least 1 business day before your planned delivery date and you will receive a full refund.
If you wish to change the delivery date then please give us no less than 48 hours notice prior to delivery. Please note all deliveries will need to be signed for.

The process, should goods arrive at a resellers premises broken, is as follow: Should an item be visibly/ obviously damaged do not accept the delivery and advise the driver to return to sender. Advise BelBagno.

Following acceptance of delivery, items should be inspected within 24 hours. After this period, product is deemed to be in good order and cannot be returned for credit or a refund.
Should a damage be discovered, please do the following:
  1. 1. Advise freight company
  2. 2. Advise BelBagno
  3. 3. Take digital photo of damage and email to
  4. 4. Replacement stock can then be organized